| Item | Explanation |
|---|---|
| Freeze policy | Stops the policy for a period of 8 to 12 months. New business also uses this function if there are any policy issues. |
| Bank details wrong | New business uses this function if bank details are captured incorrectly. |
| Suspend Debit Order | Claims will use this option. |
| Deceased client | To stop the Debit order |
| Upgrade dispute | Not used |
| New Business dispute | New Business uses this function |
| Billing Dispute | New Business uses this function |
| Rejection | Actuaries use this function. |
| Other | Not used |
| Financial | Used for freezing the policy. When the reason is not financial |
| Used for freezing the policy when the reason is financial . |
